If your product is defective and you require a replacement, please follow these instructions:
DELIVERY & REFUNDS
Our typical dispatch time is 1-2 days from when the order is placed provided that the order is not a pre-order. We have multiple fulfillment locations in several countries, and each order will be sent out from the nearest facility to the delivery address provided.
All customers are sent an automated email or SMS with their tracking number when their order is processed, and customers are encouraged to check their tracking page for the most up to date information on their package and estimated delivery time.
Customers are eligable to receive a full refund or replacement (depending on the customer's preference) for their order under the following circumstances:
- Item(s) are damaged in the post such that they cannot be used for their advertised purpose
- Item(s) are otherwise faulty
- Package is lost in the post by the courier
1) Take a short (5-15 second) video or photo of the defect, clearly demonstrating the fault
2) Email firstname.lastname@example.org with a description of the defect and attach the video or image.
3) Once approved, send back your product as directed with all the contents it came with by standard parcel post at your local Post Office, and email a copy of the receipt to the same address.
4) A replacement will then be dispatched to you via express post (1-5 business days), and you will be refunded for the postage cost.